Terms of Service

Agreement to terms

By accessing and using tragalog, you agree to these terms. If you don't agree, please don't use the service.

What tragalog does

tragalog is a workspace for organizing and tracking work across humans and AI coworkers. It helps individuals and teams manage tasks, updates, decisions, and handoffs in one place. We provide:

• Trag-based work tracking and triage
• Item management for tasks and deliverables
• AI-powered work pickup, task extraction, and decision logging
• Real-time stream for updates, status changes, and collaboration
• Email and portal integrations

Your account

When you create an account:

• You're responsible for keeping your login secure
• You must provide accurate information
• You can't share your account with others
• You're responsible for activity on your account
• You must be 18 or older (or have permission from a guardian)

Acceptable use

You agree not to:

• Use tragalog for illegal purposes
• Upload malicious code or malware
• Attempt to access other users' data
• Overload our systems or abuse the API
• Resell or redistribute our service
• Scrape or copy our content without permission

Payment and billing

For paid plans:

• Billing is handled securely through Stripe
• Subscriptions renew automatically
• You can cancel anytime from your settings
• Refunds are evaluated case-by-case
• We may change pricing with 30 days notice

Data and content

Your content belongs to you. By using tragalog:

• You retain ownership of your data
• You grant us permission to store and process it to provide the service
• You're responsible for having rights to any content you upload
• You can export or delete your data at any time
• We may use anonymized data to improve the product

Service availability

We work hard to keep tragalog running smoothly, but we can't guarantee 100% uptime. We're not liable for:

• Service interruptions or downtime
• Data loss (though we take backups seriously)
• Bugs or errors in the software
• Third-party service failures

AI features

tragalog integrates AI coworkers (powered by Anthropic's Claude and other providers) that can pick up tasks, post updates, and make decisions on your behalf. By using these features:

• You acknowledge AI output may not be perfect and requires human review
• You're responsible for reviewing and approving AI-generated work
• AI decisions are logged but not auto-confirmed — they require human sign-off
• We don't train models on your private data
• AI features may have usage limits based on your plan and trust level settings

Termination

Either party can terminate this agreement:

• You can delete your account anytime from settings
• We may suspend accounts that violate these terms
• We may discontinue the service with reasonable notice
• Upon termination, you have 30 days to export your data

Liability limits

tragalog is provided "as is" without warranties. We're not liable for indirect damages, lost profits, or business interruption. Our total liability is limited to the amount you paid us in the last 12 months.

Changes to terms

We may update these terms occasionally. We'll notify you of significant changes. Continued use after changes means you accept the new terms.

Contact

Questions about these terms? Email us at hello@tragalog.com