Privacy Policy

What we collect

We collect information you provide when you create an account, submit tickets, or use our services. This includes:

• Email address and name
• Organization information
• Client data and tickets you create
• Files and attachments you upload
• Usage data and analytics

How we use your data

We use your information to:

• Provide and improve our services
• Send you important updates and notifications
• Process payments and billing
• Analyze usage to improve the product
• Respond to support requests

Data storage and security

Your data is stored securely using industry-standard encryption. We use:

• Encrypted database connections
• Secure authentication via Supabase
• Regular security audits
• 90-day automatic deletion of old attachments

Third-party services

We use trusted service providers for hosting, authentication, database storage, email delivery, analytics, payments, and customer support. These providers process data only as needed to operate the service.

These services have their own privacy policies and security measures.

Your rights

You have the right to:

• Access your data at any time
• Export your data in standard formats
• Delete your account and all associated data
• Opt out of marketing communications
• Request corrections to your information

Cookies and tracking

We use essential cookies to keep you logged in and remember your preferences. We use analytics to understand how people use tragalog, but we don't sell your data or use invasive tracking.

Changes to this policy

We may update this policy from time to time. We'll notify you of significant changes via email or through the app.

Questions?

If you have questions about privacy or data handling, reach out to us at hello@tragalog.com